Turn your restaurant into a "Five-Star" experience!
Good customer service can make or break your operation.
Consistency is the backbone of great customer service and value. It is vital to the success of your foodservice operation to offer guests a positive experience right from the start. A well-designed customer service and loyalty marketing program will provide a distinct advantage over the competition, while allowing you to establish a reputation for customer service and attention to detail. Ultimately, by catering to your established customer base, you will substantially increase your bottom line.
A customer service and loyalty marketing program is not a one-shot deal, but should be an ongoing commitment by your organization. Highly successful operators view customer loyalty as an integral part of their operation. Chiasson Consultants will create a customer service and loyalty marketing which will integrate all aspects of your organization including operations, training and future development.
Our Customer Service Training Includes:
- Discuss vision and goals
- Assess your current customer service program
- Revise your brand strategy within your customer service program
- Create a proper customer service training program
- Set up a new training program and policies for your team
Great Customer Service
Custom Designed Procedure Manuals:
Chiasson Consultants will research, develop and compile a complete custom designed procedure manual specific to your operation. This manual will outline details of daily standards for business, including sections on corporate philosophy, human resources, operation management, employee conduct, accounting and record keeping, product description and knowledge, internal controls, sanitation and risk management. The manual details the daily procedures and operations of the facility plus an employee guide to the standards that are expected within your operation. A complete series of operational forms completes the manual and gives a guideline to hiring, job responsibility and sanitation checklists. This manual is to be used as a source of reference and as a training tool.
To find out about our consulting services, please feel free to call us at 416-926-1338 or our toll-free line at 1-888-926-6655, or fax us at 416-921-6994. You can also email us with any questions, requests or suggestions at firstname.lastname@example.org
You can also check out our List of Consulting Services to see what other services we offer.
Diane Chiasson is also available for Assessment, Training, Coaching, Speaking and Telephone Consultation.
To read our letters of reference, click here.